Full-Service
All-round carefree package for your machine
With our Full-Service you receive our high-quality DMG MORI machines including an all-round carefree guarantee! From routine maintenance and servicing to repairs – everything is covered, including original spare parts and even protection in the event of a crash.
Discover our Full-Service options:
- 5 years carefree with our Full-Service 5.0 exclusively for DMG MORI new machines
- New Full-Service for Used Machines: The all-in package now also for our high-quality stock machines & showroom machines with a 3-year term
Full-Service 5.0
5 years maximum machine availability
With our DMG MORI Full Service 5.0 you can now look forward to the first 5 years of your investment in a new DMG MORI machine without any worries - all service and spare parts costs are included in our all-round carefree package!
- No unexpected repair costs – all service and spare parts costs included
- 5 years machine protection according to warranty standards from commissioning
- Annual manufacturer maintenance included
- Fixed rates – no price adjustments during the term
- Protection in the event of a crash with immediate claims settlement by DMG MOR
- No deduction for wear and tear in the event of spindle damage due to a crash
- Free NETservice and Remote Service during the entire term
With DMG MORI Finance, you can easily finance your all-round carefree package when purchasing your new machine. Thanks to a security certificate, no separate machine breakage insurance is required. Have you recently purchased a machine from us? Then use our customer portal my DMG MORI and discover all available LifeCycle offers for your machine – including Full-Service 5.0 up to 3 months after purchase!
Full-Service for Used Machines
New: Full-Service for Used Machines
The all-in package that you otherwise only know from new machines. With our Full-Service for Used Machines, you receive high-quality showroom and stock machines including carefree guarantee! *
- 3 years machine protection – everything is included, from spare parts to annual manufacturer maintenance
- Fixed rates – no price adjustments during the term
- DMG MORI Finance makes it easy to finance the Full-Service with the purchase
* The Full-Service is available for stock and showroom machines that are two to three years old and have not yet been owned by a customer.
Benefits
Repairs included
Repairs, carried out without exception by our DMG MORI service technicians, are already included.
Travel expenses included
There are no travel expenses! All travel and ancillary costs are also covered by DMG MORI Full-Service.
Original Spare Parts included
Whether spare or wear parts - only our high-quality original spare parts are used for your machines.
Maintenance included
Annual manufacturer maintenance including replacement of all necessary wear parts.
- Comprehensive manufacturer maintenance by our service professionals
- Replacement of all necessary wear parts such as scrapers, filters, filter mats and brushes
- The scope of maintenance is adapted to the machine runtime as required
Protection in the case of a crash included
Premium full protection in the event of machine breakage. Immediate, carefree and complete claims settlement is guaranteed in the event of a crash.
- 100% cost coverage
- Time savings thanks to immediate claims approval from your service region
- Immediate claims settlement e.g. by installing replacement part spindles
- 1,000 EUR flat rate per claim